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New Thinking in Baggage Handling Dr John F. Culvenor |
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Introduction: |
On its
journey from the departure check-in counter to the arrival
carousel a passenger's suitcase is carried by many machines; conveyors, sorters,
tugs, trailers, belt-loaders, containers, and of course the aircraft
itself. Wherever these machines do not join together properly we find a
human bridging the gap; and suffering injuries as a result. If
this process does not change then these damaging results will not
change. Excellence in safety improvement can only be sustainably
achieved through process transformation. Better ways of getting things
done sometimes fall into our lap but this is a haphazard approach.
Setting a goal of safe design creates a reason to look for better
ideas. Necessity, as they say, is the mother of invention. Qantas
created such a driver by setting a "elimination of injuries" target
with a vision of creating a culture of ground safety to match that in the
air. On behalf of Qantas Airways, John has taken a look at
what this would take in the area of baggage handling. The
possibility of using a reduced bag weight limit is one idea on the table
at present within the airline industry. Will it be enough? If not
what will it take to make baggage handling safety meet the "elimination
of injuries" vision? |
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Full Reference: |
Culvenor,
J. 2007, ‘New Thinking in Baggage Handling’, Keynote Address to the National
Safety Council International Air Transport Section (ARTEX) Conference, |
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